Cancellation & Late Arrival Policy

Deposits
Deposits are required upon booking an appointment at the clinic.
The deposit is redeemable against treatment or refunded if the treatment does not go ahead. If the appointment is cancelled within 48 hours or you fail to attend, the deposit is non refundable.

Cancellations
If you need to cancel your appointment, please let us know as soon as possible. Appointments must be cancelled a minimum of 48 hours before the appointment and within our working hours,

which are:
Tuesday, Wednesday, Friday: 10-6,

Thursday: 10-8,

Saturday: 10-4.
For example, if your appointment is 10am Tuesday morning it would need to be cancelled on the Friday beforehand by 10am.
If the appointment is not cancelled as above the deposit will be charged or you will lose the appointment if in a series.

Late Arrivals
If you are running late please be kind enough to notify us so we can rearrange or plan your treatment accordingly this may involve decreasing treatment time. Clients arriving late will still be charged the full treatment price even if their treatment is amended.

Children in The Clinic
We do a lot of grown up things here at Norwich Face and Body Clinic, because of this, unfortunately we cannot accommodate little ones – no matter how well behaved they may be. For safety reasons we do not allow children under the age of 16 in the Clinic. Thank you for understanding.